At Zonoa, every piece is designed with care and attention to detail. We hope you love your purchase. However, if you’re not completely satisfied, we’re here to assist you.

Returns

• Returns are accepted within 7 days of delivery.

• Items must be unused, unworn, unwashed, and returned in their original packaging with tags intact.

• Once the returned item is inspected and approved, a store credit or exchange will be issued.

• Cash refunds are not currently offered.

Exchanges

• Exchanges are subject to product and size availability.

• If the requested item is unavailable, you may choose:

  • Another product of equal value, or

  • Store credit for future purchases.

Non-Returnable Items

For hygiene and operational reasons, the following items are not eligible for return or exchange:

• Products purchased during sales or promotional discounts

• Any customized or altered items (if applicable)

Return / Exchange Process

• Please contact us at support@zonoa.com within 7 days of receiving your order.

• Our support team will guide you through the return or exchange process.

• Customers are responsible for return shipping costs, unless the product received is damaged or incorrect.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with clear photographs. Upon verification, we will arrange a replacement at no additional cost.