At Zonoa, each product is made with care and attention to detail. We aim to provide a smooth and satisfying shopping experience. However, we understand that cancellations or refunds may sometimes be required.

Order Cancellation

• Orders can be cancelled within 24 hours of purchase by writing to us at support@zonoa.com.

• Once an order has been processed or shipped, it cannot be cancelled.

Refund Policy

• Cash refunds are not offered.

• Approved refunds are issued only as store credit, which can be used for future purchases on Zonoa.

• Store credit will be provided after the returned item is received, inspected, and approved by our team.

• In rare cases where an order cannot be fulfilled due to unforeseen circumstances, customers will be notified and a refund or store credit will be issued as applicable.

Damaged or Incorrect Products

• If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

• Clear photographs of the product and packaging must be shared for verification.

• Upon approval, we will arrange a replacement or issue store credit at no additional cost.

Non-Refundable / Non-Cancellable Items

The following items are not eligible for cancellation, return, or refund:

• Products purchased during sales or promotional discounts

• Customized or made-to-order items (if applicable)

• Accessories (if applicable)

Delayed Deliveries

While we strive to deliver all orders within the estimated timelines, Zonoa is not responsible for delays caused by courier partners, unforeseen circumstances, or customer unavailability at the time of delivery.