Return & Exchange

At Zonoa, every piece is designed with care and attention to detail. We hope you love your purchase. However, if you’re not completely satisfied, we’re here to assist you.

Returns

• Returns are accepted within 7 days of delivery.

• Items must be unused, unworn, unwashed, and returned in their original packaging with tags intact.

• Once the returned item is inspected and approved, a store credit or exchange will be issued.

• Cash refunds are not currently offered.

Exchanges

• Exchanges are subject to product and size availability.

• If the requested item is unavailable, you may choose:

  • Another product of equal value, or

  • Store credit for future purchases.

Non-Returnable Items

For hygiene and operational reasons, the following items are not eligible for return or exchange:

• Products purchased during sales or promotional discounts

• Any customized or altered items (if applicable)

Return / Exchange Process

• Please contact us at support@zonoa.com within 7 days of receiving your order.

• Our support team will guide you through the return or exchange process.

• Customers are responsible for return shipping costs, unless the product received is damaged or incorrect.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with clear photographs. Upon verification, we will arrange a replacement at no additional cost.